Shipping policy

Shipping Policy (New Zealand)

1. Order Processing & Dispatch

All New Zealand orders ship from our New Zealand warehouse several times per week.

Standard processing time is 1–2 business days (excluding weekends and public holidays).

You will receive an email confirmation and tracking details as soon as your order has been dispatched.

During peak periods, processing and dispatch times may extend slightly. We always aim to ship orders as quickly as possible.

2. Delivery Times (New Zealand)

Typical delivery timeframes after dispatch:

  • North Island (Metro): 3–6 business days
  • South Island (Metro): 4–8 business days
  • Regional Areas: 5–10 business days
  • Rural / Remote Locations: 7–14+ business days

These timeframes are estimates only and may vary due to customs clearance, weather conditions, public holidays, carrier delays, or regional accessibility.

Shipping Options at Checkout

At checkout, you will be shown:

  • available freight carriers
  • live shipping costs
  • estimated delivery timeframes

By completing your order, you acknowledge and accept the shipping option and estimated delivery window provided at checkout.

Authority to Leave (ATL)

Orders are shipped with Authority to Leave (ATL) by default, unless Signature on Delivery is selected at checkout.

If ATL is applied:

  • The courier may leave your parcel in a safe location
  • GroundGrabba is not responsible for theft or loss once the parcel is marked as “delivered”

3. New Zealand–Wide Coverage

We deliver throughout New Zealand, including:

  • metro areas
  • regional centres
  • rural locations
  • coastal and island destinations

Additional delivery time may apply depending on carrier networks.
For extremely remote or high-cost destinations, we may contact you if a freight surcharge is required prior to dispatch.

4. International Orders

Please order through the store that matches your delivery location:

🇳🇿 New Zealand: GroundGrabba.co.nz
🇦🇺 Australia: GroundGrabba.com.au
🇺🇸 USA & Mexico: GroundGrabba.com
🇨🇦 Canada: GroundGrabba.ca

For all other countries, please Contact Us for a custom shipping quote.

Any customs duties, GST, taxes, or import fees (if applicable) are the responsibility of the recipient.

5. Commercial, Bulk & Purchase Order (PO) Shipments

Large commercial orders, wholesale quantities, and PO-based shipments are subject to the conditions below.

Risk Transfer on Dispatch

Once goods leave our warehouse, third-party logistics provider, or dispatch point:

  • ownership and risk transfer to the customer
  • the shipment becomes the responsibility of the customer and the freight carrier

This includes responsibility for:

  • loss
  • delay
  • transit damage
  • misrouting
  • failed delivery attempts
  • weather or environmental impacts

This is standard practice for commercial supply.

Transit Insurance

Transit insurance is not included unless arranged in advance and confirmed in writing.

Commercial customers are strongly encouraged to arrange their own transit insurance, particularly when:

  • ordering bulk quantities
  • shipping high-value goods
  • delivering to rural or remote locations
  • using their own freight forwarder

GroundGrabba Assistance

While we cannot financially compensate for transit issues after dispatch, we will assist by:

  • providing tracking information
  • lodging carrier investigations where applicable
  • supplying documentation required for insurance claims

No Refunds or Replacements for Post-Dispatch Freight Issues

For commercial or PO-based orders:

  • no refunds
  • no replacements
  • no credits

will be issued for freight damage, loss, or delays occurring after dispatch, unless the shipment never left our possession.

6. Incorrect, Missing, or Damaged Items

If your order arrives:

  • damaged
  • missing items
  • containing incorrect products

Please contact us within 3 business days of delivery and provide clear photographs.

Personal-Use Orders

We will assess the issue and arrange a replacement, correction, or return at our cost where appropriate.

Commercial Orders

Resolution depends on:

  • whether the issue occurred prior to dispatch, or

  • whether transit insurance was arranged

GroundGrabba is not responsible for post-dispatch damage on uninsured commercial shipments.

7. Delayed Deliveries

Personal-Use Orders

If your order has not arrived shortly after the estimated delivery window:

  • contact us
  • we will investigate with the carrier

If the parcel is confirmed as lost or never shipped, you may choose a refund or replacement.

Commercial, Bulk & PO Orders

Delivery delays after dispatch are the responsibility of the customer.
Carriers may require extended investigation periods before declaring freight lost.

GroundGrabba can assist with investigations but cannot provide compensation, refunds, or replacements for post-dispatch delays.

8. Returns Overview

Full details are outlined in our Returns, Refunds & Warranty Policy. A summary is below.

Personal Use

✔ 12-month change-of-mind guarantee
✔ Returns accepted even if used (excluding misuse)
✔ Return freight covered (conditions apply)

Commercial Use

❌ No change-of-mind returns
❌ No returns on used anchors
❌ Bulk and PO orders are non-returnable
✔ Faulty or incorrect items will be replaced